When you place an order on our website, we require contact information, such as your name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your order.
We may need to share your contact information ( name, last name, nationality ) with suppliers of booked services from your tour. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may collect the following information:
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you.
We may also receive the information from a third party, for example:
Internal record keeping: To keep internal records and maintain reasonable archives, including concerning enquiries, bookings, contracts, travel services, and complaints.
Operate our website: To operate and provide the search, booking, accounts, review, forums and other services, facilities and functions of our websites. This includes managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.
Provide information and respond to enquiries: To provide information to you about our website, systems and services, including responding to booking enquiries and searches for holidays and travel, and to keep you updated generally.
Bookings and other contracts: To enable you to make bookings, and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you (including if you are a passenger in a booking made by someone else), and to process any transactions authorised or made with us which relate to you.
Direct marketing: We may use the information to improve our products and services
Advertising: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
Payments: To collect and make payments due and administer our accounts.
We keep your personal data for so long as is reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal data may be relevant to any possible liability we may have to you.
If you subscribe to our newsletter or enter one of our competitions, we will ask for your name, email address and country of residence. This information is used to send you information about our company, products or other items that may be of interest to you. We will not contact you more than one/two times monthly.
You may also request to be removed from our mailing list by emailing us at email@example.com
To better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website.
Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way.
You can choose not to accept cookies by disabling them in the settings of your web browser.
When booking any of the Tour Operator tour, you agree that photographs and films of you may be taken while you are participating in any of the tour operator’s trips.
These images may be used for marketing purposes by the tour operator on brochures, websites, print media and promotional videos used to promote the Tour Operator products only.
Any change will be prospective only, and we will not make any changes that have a retroactive effect unless legally required to do so.