Terms and Conditions

By booking a trip, you agree to be bound by these terms and conditions that govern the relationship between the client and Italy on a Budget tours, the cancellation policy, and limitations of liability. All persons wishing to make a booking have carefully read and fully understood the Terms and Conditions that follow. By making a booking with the Company or its Agents, you accept on behalf of yourself and all those names on the booking, including minors and persons under a disability, to be bound by these Terms and Conditions.

The Legal company name is Authentic Italy Adventures srl – Tour Operator –  p.iva 07320680486. Our official trademarks are Tuscany on Wheels, Italy on a Budget Tours & Tuscany on a Budget. The program conforms to the requirements of the verified texts of L.R.T. 16/94 (Tuscan Regional Law). The contract is subject to the provisions of law n° 1084 dated 27/12/77 as ratified and implemented relative to travel contracts and the EEC directive 90/314.

Please note that the trips under Italy on a Budget brand are designed for young people between the ages of 18 to 39 years something. We may in special circumstances approve persons outside this range. We reserve the sole right to decline a booking request from you should we think our trips are not suited for you.

BOOKINGS AND PAYMENTS

• Reservations are always required and have to be made either online, through the tour operator directly, at the reception desk of the client’s accommodation, or by agencies both in Italy and abroad.
• The online booking system of the tour operator is powered by an authorized agent called TrekkSoft. All online credit card payments will appear on the customer’s credit card statement as paid to TrekkSoft, the same as the refund. In the event some cards are not accepted,  the client is required to get in touch with the tour operator directly in order to book.
• To make a booking and guarantee your seat on any tour, you provide payment in full or a deposit only where it is allowed.
• If the booking is successfully completed, the client will receive to the email address entered at the moment of the booking, a booking confirmation email containing the tour vouchers with information about the meeting point, time, and tour on it and the terms and conditions of the tour company. If the client hasn’t received any email from the Tour Operator, it is required to get in touch with the tour operator to ask to have them sent again.
• It is the responsibility of the client to check the accuracy of the booking and the dates of travel.
• If the booking is made well in advance, the Tour Operator recommends the clients to contact the agency a week before the tour to verify that no changes have been made to the meeting point or time of the tour booked and that the information on the voucher is still valid.
• An online booking fee is applied to all bookings made online. This fee is not refundable.
• The Tour Operator is not responsible for any charges applied to credit card transactions or conversion rates and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.

ISSUE OF VOUCHERS

• The Tour Operator or the booking agency or the accommodation will issue a voucher to the client which must be shown to the tour guide at the beginning of the tour. Alternatively, an ID with the Client’s name on it will be accepted unless it is specified on the voucher the contrary.  In this case, the tour operator is entitled to refuse the customers without a printed ticket.
• Tickets and all documents will not be forwarded until full payment has been received by us.

TOURS

• Some of Italy on a Budget excursions, where specified, are carried out with a minimum of participants. In the event the minimum number of the tour is not met, the client will always be informed via email not later than 48h prior to the tour for the day tours and 2 weeks prior to the short breaks and adventure holidays in order to organize alternative activities or cancel the tour booked.
• All services included in our tours are advertised on our website or printing material. There are no hidden costs.

CONTRACTING PARTIES

• The Tour Operator acts as a booking agent and contracts directly with coaches, boats, hostels, hotels, and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limits exclude liability in respect of death, personal injury, delay, and loss or damage to baggage.
• The Tour Operator cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.
• Due to the nature of the services provided, The Tour Operator will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.
• The Tour Operator may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.

PASSENGER RESPONSIBILITIES

• It is the passenger’s responsibility to meet the tour leader or transportation provided by The Tour Operator at the correct time and location for departure. In the event you miss a tour or a planned departure, any extra travel costs incurred are paid by the client.
• Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. It is your responsibility to check in with The Tour Operator tour leader 15 minutes prior to the specified departure time.
• The Tour Operator may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. The Tour Operator cannot be held responsible for loss, theft, or damage to any of your personal belongings, regardless of the circumstances.

ONLINE DEPOSIT

MULTI DAY TOURS

• For the multi-day tours, a non-refundable deposit of 100 EUR  per person per tour is required at the moment of the booking. 
• You can change the dates, and/or transfer your deposit to any other tours or destinations organized by the tour company, as many times as you like for free up to 45 days before departure.
• The deposit is valid for 18 months from the date of your original booking departure. After this period, the deposit will expire and the amount will be forfeited.
• If the booking is made within 45 days of the nominated departure date the full amount payable must be made at the time of booking. The outstanding balance of the tour price must be paid no later than 45 days prior to the scheduled, nominated, or confirmed tour departure date or the payment date. Whilst every endeavor will be made to remind you of the payment due dates, it is your responsibility to make this payment in full by the due date. If payment is not made to The Tour Operator or to your authorized Travel Agent (for Agent bookings) by the due date, The Tour Operator will assume that you have canceled your tour, and cancellation charges will be levied by the Operator.

DAY TOURS

• For the day tours, a full amount is requested at the moment of the booking to confirm the reservation.
• Any deposit paid directly to third parties ( hotels/hostels/travel agency/tour operators ) on our behalf for day tours is non-refundable. Payment of a deposit enables The Tour Operator to hold a reservation for you. In the event of a cancellation, this will cause the complete loss of any refund paid. The remaining balance is paid directly at the meeting point to our tour leader in either cash or credit card.

CANCELLATION POLICY/ CHANGE OF BOOKING

• Change of a booking by the client must be made in writing via email to [email protected]
• Cancellations must be always communicated to The Tour Operator in writing.
• No refund will be given to those clients who do not show up at the correct departure time and point, or to those who lose contact with the guide and therefore do not complete the excursion.
• It is the passenger’s responsibility to get in touch with The Tour Operator if running late to the meeting point or if you can’t find the guide in order to assist you as much as possible. If you miss the tour, no refund will be possible. If the customer wishes to reschedule the same-day tour to a different date, the full amount of the tour must be repaid.
• The passenger is always due at the meeting point 15 mins/20mins before the departure
• No refunds will be made in respect of any unused portion of a ticket or partially completed trip.

The cancellation policies vary as follows:

DAY TOURS:

• For cancellations communicated to The Tour Operator in writing to [email protected] within at least 1 (one) day/ 24h prior to the tour, our Tour Operator allows the clients to receive a full refund of the amount paid less 10% administration fees.
• No refund will be possible when canceling the reservation of the tour/activity with less than at 1 (one) day notice / 24h prior to the booked excursion date except for the complex day trips where we travel by train.
• Any cancellations or changes of departure date or tour will incur an administration fee of 10%, where the new departure date/tour must be immediately nominated. These changes may result in the loss of any special discounts applied to the originally booked Tours and are in addition to any fees that may be levied by your Travel Agent

MULTIDAY TOURS:

• Notice of cancellation must be made in writing to The Tour Operator to [email protected].
• If you need to cancel for whatever reason, where written confirmation is received from you or your authorized Agent with a minimum of 45 days notice prior to your confirmed or nominated departure date, your deposit value of 100 EUR is not refundable but will remain secure with the Operator for the next 18 months. One deposit amount can be credited per trip. Deposits cannot be combined or applied to existing bookings. 
• Tour changes to one of higher value or seasonality will require a difference in price to be paid. It is your responsibility to notify The Tour Operator in writing of your new nominated departure date.  These changes may result in the loss of any special discounts applied to the originally booked Tours.
• Upon cancellation, you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows:

45 days & over: Transfer your deposit to another trip 

44 – 21 days: 30% of the tour fare

20 – 15 days: 50% of the tour fare

14 – 0 days: 100% of the tour fare

• For online bookings, the money will be refunded directly back to the card used to book except for the online platform booking fee which is not refundable.
• No refunds will be made in respect of any unused portion of a ticket or partially completed trip.
• For the bookings made with The Tour Operator directly either by bank transfer or credit card, a 3.5% processing fee will be applied on top of the percentage above.

MUSEUMS, SERVICE, ADDS ON:

Museums reservation, pre&post accommodations, transfers, and add-ons are non-refundable and not transferrable for any reason.

RENTALS:

• For cancellations communicated to The Tour Operator in writing to [email protected] within at least 2 (two) days/ 48h prior to the rental, our Agency allows the clients to receive a full refund of the amount paid less 10% administration fees.
• No refund will be possible when canceling the reservation of the rental with less than at least 2 (two) days notice/ 48h prior to the rental date.
• For the Vespa rental a valid driver’s license to drive in Italy is required (you need to have it with you on the tour).
• The rental agreements, valid documents and a credit card are mandatory for the rental. The Tour Operator reserves the right to cancel the booking with no refund if the documents are not submitted correctly and the credit card is not valid.
• Previous scooter/Vespa/motorcycle driving experience is required and mandatory: A driving test is conducted by the team before the rental to verify the real ability to drive and being confident on a Vespa. Any participant unable to drive scooters safely may ride double with a partner or won’t be allowed to rent the vehicle. No refunds will be granted in these cases.

CANCELLATION TABLE

CANCELLATION OF A TOUR BY THE COMPANY

DAY TOURS 

The Tour Operator reserves the right to cancel the day tour if the minimum number is not met or for unforeseen circumstances. The Tour Operator will notify the passenger in advance and will offer the passenger the options of:

• Rebooking for another confirmed date/departure free of charge
• Take a substitute tour of equivalent or superior quality if the Company is able and willing to offer such a substitute
• Accept a voucher of the full amount paid + an additional 20% extra credit valid for 18 months to use for any other day tours organized by the tour company.
• Take a full refund of the amount paid less 10% administration fee

MULTI DAY TOURS 

The Tour Operator reserves the right to cancel the multi-day tour if the minimum number is not met or for unforeseen circumstances. The Tour Operator will notify the passenger in advance and will offer the passenger the options of:

• Rebooking for another confirmed date/departure free of charge
• Transfer the amount paid towards any tour; day tour and multi day tour organized by the Tour Company
• Opt for a refund of the amount paid, noting that the initial deposit is non-refundable and remains valid for 18 months.

WEATHER, ENVIRONMENTAL CONDITIONS AND NATIONAL STRIKES

• The Tour Operator may not be held responsible for any delay, deviation, or cancellation due to weather conditions, traffic, and national strikes even if as a result you miss a connecting service. These events are totally outside the tour operator’s control.
• No trip may be canceled or changed by you at any time on the basis of weather conditions if they are not considered by the The Tour Operator an obstacle to the tour. This will cause a complete loss of the tour booked with no refund.
• The Tour Operator reserves the right to cancel the tours when the weather conditions are considered to be dangerous for the client’s safety. In this case, The Tour Operator will suggest taking the tour on a different day or will offer the possibility to transfer the booking to any different tour of the company of the same value at no extra costs. Alternatively,The Tour Operator will issue the full refund in the form of a voucher for the activity paid valid for 18 months, or issue a refund less the administration fees.
• If the National strike is announced well in advance and affects the itinerary of the tour, The Tour Operator will inform the clients by email to offer to organize the same tour for a different date or will refund the tour in full less the administration fees.
• If the National strike is only announced on the day of the tour but prior to the start of the tour and is affecting the itinerary, The Tour Operator will have the right to cancel the tour if unable to offer alternative solutions. In this case, The Tour Operator will suggest taking the tour on a different day or will offer the possibility to transfer the booking to any different tour of the company of the same value at no extra costs. Alternatively, The Tour Operator will issue the full refund in the form of a voucher for the activity paid valid for 18 months or issue a refund of 50% of the tour value
• If the National strike is only announced when the tour has already started, The Tour Operator will refund the part of the tour unused corresponding to the travel fees, any meals not used, or a compensation fee.
• In case of operational reasons or matters not due to The Tour Operator (road conditions, strikes, delays, changes in opening times, or other problems),  the tour operator may modify the tour at any time or replace it with alternative services of the same type and quality. In such case, there will be no change in the price of the excursion.